Treating Customers Fairly
The Partners of Farley & Thompson LLP are committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied to all areas of our day-to-day business activities.
We define fairness as “ensuring that the standard of advice and the quality of our service are at a level that the client may reasonably expect to receive”. In practical terms this includes, but is not limited to:
- A high quality of service and advice;
- Putting the interests of our clients first;
- Delivering on our promises;
- Documentation that is clear and easy to understand;
- Well trained and knowledgeable staff;
- The ability to ask questions;
- No surprises or hidden charges;
- Clear and correct billing information;
- Putting things right quickly if they go wrong.
If you would like to know more about our policy of treating customers fairly or a copy of our complaints procedure, please contact Philip Harvey on 01202 556 277.